Great knowledgeable staff. They tend to always find something wrong and up sell alot.
Great service. Employees really value relationships. When I have seen them around town, they have recognized me, knew my name, and stopped to talk. Pella Car Care has a program with oil changes where you pay for 5 oil changes and get 1 free. I appreciate that they are flexible on drop off and pick up times so that I can make it to work on time.
Pella Car Care provides excellent service for my vehicles. They offer loaner vehicles (locally), and perform routine inspections to note possible issues - but never pressure you to spend extra money. They definitely take great care of their customers!
Extremely friendly customer service!! I went to get my oil changed, and they offered to pick up my car at work for free! They also have excellent warranties and once you spend $25 you get up to $75 of free road side assistance twice!
My husband and I took our car in to them after having it malfunction on the highway. They did a preliminary examination of the car, and unlike some other car repair shops, they didn't attempt to break our wallet by doing the work themselves, when they suspected that the car (though mileage-wise out of warranty, but in warranty year-wise) might possibly be, at least in part, paid for by the manufacturer. They allowed us to graciously store our car on their lot for a few days until we could get the car towed to the nearest dealership, where ultimately the car was repaired. If PCC had insisted that THEY wanted to make the money, they could have insisted on doing the exact same repair as the dealership, but we would have been charged the full cost (nearly $5,000) of what turned out to be a manufacturer defect that shortened the life of our engine. Instead, we were only out the cost of the towing (a little over $200) and about another $200 for a tire and the little bit that the corporation didn't cover. All in all, less than $500 is much better than approximately $5000. So, I see PCC as having integrity. Will be going back to them soon for a tire repair on our van.
Pella Car Care is a US Car Repair based in Pella, Iowa. Pella Car Care is located at 90 Truman Rd, Pella, IA 50219, USA.
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