I was given their number and then started calling both companies every week. I asked Trick Tools if any kind of reimbursement, upgrade, etc would be offered and they said absolutely not, it was not their fault. I was at the end of my patience listening to their lies after a couple months of calling and even threatened to call BBB on them and they could have cared less. The manufacturing company were the only ones that were willing to help me.
I then found out that Trick Tools had not submitted my order until 6 weeks after I placed it, but took the money out of my account the day after I ordered it. The manufacturing company told Trick Tools they needed to upgrade my shipping, and they only gave the company half saying that they had a "disgruntled customer" and so could not give them all the money. I have never heard a word from Trick Tools even though they told the manufacturing company they were working with me. They told me each time I called them that I would have it the next week. I heard that for over 2 months.
Take your business somewhere else!! I never leave bad reviews, but our experience here was so bad, I felt that it needed to be shared. I ordered a pipe bender the middle of March and it did not show up until the second week of July. We received no updates from Trick Tools besides an order confirmation. It said that the pipe bender ships out 2 weeks after being ordered and I would receive it in a month. It did not show up when I was told it would so I called them. i was given no information and a lot of vague run around answers. I then had to start calling them twice a week, hoping something would happen. The people I spoke to on the phone were rude and condescending. They then started blaming the company that manufactured a part on the pipe bender.
They are very shady and would not let me talk to a manager or any higher ups. Go somewhere else!! Save yourself a lot of time, money, and grief!
Van Sant Enterprises Trick Tools Com is a US Store based in Pella, Iowa. Van Sant Enterprises Trick Tools Com is located at 75 Truman Rd, Pella, IA 50219, USA.
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