This location in Pella has been very unhelpful at best. I bought a tablet in order to use it as a Personal Hotspot. I was told that I wouldn't have any service issues in downtown Pella. Big mistake! Horrible coverage and even worse experience trying to return it. Everyone seems to be busy with customers when I call with billing issues. They asked to take my name and number and they will call me back. No return phone call whatsoever. I canceled the tablet and service a month ago, but I still received a bill. Unheard of. I'd suggest going to a corporate-owned Verizon store.
Horrible customer service. They like to blame everyone but themselves. I had to upgrade my phone in November and was told they had a "promotion" that you could get a tablet for $1.00. I asked SEVERAL times if this would increase my bill and was told no. My first bill arrived and I didn't see any changes, but then the next bill arrived and it had gone up $60! When I tried to take the tablet back, the manager told me I was "past the 15 day return period" (which the charges weren't posted at the 15 day mark). She called her "manager" who apparently also said "no" to any kind of resolution to this. When I asked to speak to the Regional Manager myself, I was told I couldn't and there was nothing they could do. After pressing it, the manager finally agreed to ask the Regional Manager to call me which never happened. When I called Verizon Customer Service (who were helpful), they got the store on the line and the Rep who sold me the phone and tablet claimed NO responsibility and said it was my fault. NO attempt to rectify the situation. So now I'm stuck with a tablet I don't want for a $10/month fee (when I was TOLD it was only going to cost me $1.00). I was also in the store the first time for an hour and a half. Subsequent visits - they never have enough staff and you have to wait long periods of time. Stay away from them. They don't care about their customers - they only want to make buck (and try to cheat you out of yours). And if there is an issue - they blame it on the customer (you) and make NO attempt at a resolution.
I personally want to thank Jessica for getting me my new phone. She was new. So yeah it took long but she was very funny and apologetic. I loved the atmosphere. They all where helping each other. Which was very nice to see. All around great people. So thank you to Jessica, Melissa, and Rebecca. You guys are great.
Plus to all the reviews on here people need to stop and think. Hey is it just this store or is it from higher up that I need to say something too. Because believe it or not the reviews do come down on you in the job. By the way mistakes happen. Just stop and think if it really is the stores fault or corporate.
Verizon Authorized Retailer Victra is a US Store based in Pella, Iowa. Verizon Authorized Retailer Victra is located at 1594 Washington St, Pella, IA 50219, USA.
Please contact with Verizon Authorized Retailer Victra using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Verizon Authorized Retailer Victra opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Store in Pella